A large supermarket in my area overcharges more often than any store I've ever been in. Not sure on policy here but it's name starts with an S.
It's always an overcharge never an undercharge, so I wonder if it's intentional. Many people must get overcharged often and it adds up. It's so consistent I finally complained to the state regulators and sent a copy to the stores main office.
I got an apology email from the store saying:
At S------, we guarantee the accuracy of our prices. If the price charged is higher than our lowest advertised price and our lowest advertised price is less than $5, we will give you the item free. If the price charged is higher than our lowest advertised price and the lowest advertised price for the item is $5 or more, we will sell the item at the lowest advertised price and give you a $5 S------ gift card. Limit one free item or one gift card per transaction.
Now it's more tolerable when they overcharge. Sometimes when I get the free item they say "sorry we'll post the correct price immediately". I've checked and an hour or day later I get the same item free again because they still have the lower price posted!
They don't have this policy posted anywhere in the store. In fact most employees don't know about it or pretend not to know.
Anyone know of similar store policies at other stores?