Ladies and Gentlemen
- A community service announcement -
Don't deal with the clowns at Red Dot Machinery (supposedly in Sydney / Australia, but actually in China, just using a shared warehouse in Sydney) ...
http://www.reddotmachinery.com.au/index.html
I'm sorry if I'm not supposed to post links, feel free to delete it and this whole post if deemed appropriate...
But leaving it up for a few weeks might save somebody some pain...
The saga is so long I've forgotten most of it...
I'm just glad I'm a bit of a tech / mech head and able to sort things out myself a bit...
The basics on my purchase of a 300w fiber laser cutter...
1- Zero support, no need to expand on that, Zero is 0 no matter how you look at it.
2- They are NOT in Australia, try and phone them and see how you go. Apparently "we can't provide a competitive price when we are on the phone all day".
3- They have no idea what they are doing / selling, and I guess that well... neither do I now.
4- Dishonest, using videos of higher powered machines, and say that its yours 'just before being packed'... as my daughter would say... lol
5- World Champions of "We will consult our engineer when he gets back from holiday", which means--- "Hell, I don't know".
And this engineer dude sure has a good job, 50 weeks annual leave.
6- Sent me a video of "my" fiber laser and its 'awesome cutting speed' on stainless, and claim that its using nitrogen, when its actually on pure oxygen to increase the speed, loss of edge cut quality is enormous in real life. The "engineer" accidentally spilt the beans in an email I eventually got when he returned from his 50 week break.
7- Quoted (in email) my machines outside dimensions of 1500x1200x1200 - bwaaaa haaaaa - smallest dimension on machine that arrived is 1800 - needless to say I can't get it into my workshop so its home in the shed. Nicknamed 'The great white elephant'.
8- The 'Live Focus System' (auto height adjust for warping sheet) was totally incompatible with the main Ruida controller software. So I had to buy update patches for both and install myself, (I had this done way before the engineer returned from holidays).
Sam at Red Dot is still looking into it apparently (11 months ago), he should be back in touch soon, I'm quite excited and can't wait. Then I can instruct him on how to do it for the next poor soul.
I've got mine going 90% of what I wanted, and it just does the job I need. But if you are not able to do some homework on these machines and do your own repairs, source your own information etc, then don't use these people, they will leave you up sh#t creek without a paddle.
Anyway - to any Aussies out there contemplating dealing with this mob --- DONT !
And to all - have a nice and safe festive season
Cheers,
Chris
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