I got conflicting advice on whether or not DHL insurance covers just the tube, or the tube AND the freight. So I wrote DHL and asked:
If I have a glass laser tube shipped from China to Fiji and it breaks in transit, does DHL insurance cover the cost of both the tube(~US$400) AND the freight (~US$550)?
Many days later, DHL replied:
Dear Mr. John Noell,
Thank you for your interest in shipping with DHL Parcel and DHL eCommerce.
Unfortunately, for your country, DHL eCommerce is only offering international shipment services for customers with frequent and high shipment volumes (e.g. online retailers).
However, DHL Express might be the right partner for you. You can get a rate and time quote under www.dhl.com (right side, click on “Get Rate and Time Quote”).
If you are rather searching for a non-express, standard parcel your national post might be the right partner for you.
Best regards,
Customer Service Team
DHL Parcel & DHL eCommerce