I owned a ULS X100 for a few years, but now use a Trotec Speedy 400 at TechShop Pittsburgh. I started out doing mostly plywood, now do almost exclusively leather. I also have a few friends with laser shops I've been talking to about this (one uses an Epilog, one has a bunch of Rabbits and one has a big 2000w fiber laser as part of a much larger shop).
Aside from making physical products, I've also worked in software development and have seen good software make things that seem like irreducible pains actually move a lot smoother. Another friend of mine and I have started working on a first version of this for me and other folks at TechShop, but wanted to see if there was broader interest. It would be overkill for just one shop, but if a lot of people wanted it, we could make something really nice.