trouble loading photos

[Alan Heffernan]

Okay, thanks Bruce. What type of pc and operating system are you using?

I think the gremlin on my machine is part of a Windows 10 update a few days ago. It was a massive update and I suspect that my issue started with that. BTW, I have been following the procedures you referred to for pictures for sometime and haven't struggled until this gremlin surfaced.

I have been resizing photos with different Microsoft programs and it shows that they are jpeg files when done. Properties say it is a jpeg with a certain file size. For example, the above photo was saved to my desktop but it would not load from my machine. It did from yours.

I tried a new twist and it seems to be necessary to my system now. Even though the previous files were jpegs, I am not sure the upload process recognized them as such from my machine as I tried to upload them. I just resaved one by selecting jpeg from a drop down and while the properties didn't change, it now uploads. So my problem is solved. Thanks for trying to help.

I will call it Windows 10 update issues and move on. It just adds an additional step on my pc to make it work.

[John K Jordan]

Alan,

I tested the image upload with the file you emailed to me as well as one "run" through Photoshop to clean up any issues. Both uploaded without issue:

T0_pulls plenty now.jpg T1_pulls plenty now.jpg
The internal data in the file didn't appear to be unusual. The file displayed properly in the programs I tried. The file itself seems fine.

Some thoughts then:
You said uploads worked before, then quit. I assume you are using the same upload procedure as worked before.

- If you try a file that worked before, does it give an error now or does it still upload?

- Can you upload the problem photo to an album here?

- Are the files stored on the same type of device as before? (i.e. local HD)

- Any changes in your computer software or internet provider or connection hardware before then?

- If you are a member of other forums, such as AAW, can you upload a problem photo there?

JKJ

[Bruce Page]

Alan, I'm running Windows 7. No desire to move to 10... yet.
I don't know what the problem is. You could try clearing all your cookies for SMC? I don't know if that would have anything to do with it but it couldn't hurt.

[Alan Heffernan]

Thanks John and Bruce - I am calling it a Windows 10 update issue! That would affect both the software packages (Microsoft) that I used in the past.

Bruce, I understand your desire to not move to "10". I am betting most of the corporate users are still on 7. They certainly didnt go to "8".
Yes, no harm in clearing the cookies. Meanwhile I found the work around and can put this aggravation to rest for the time being.

Thanks again for the help.

[Lee Schierer]

I've uploaded photos from Win 10 with no issues except for very large photo files which occasionally won't upload unless I resize them a bit. This photo would not upload until I reduced the file size from 4 Mb to less than 2 Mb.
IMG_0007-15.jpg

[Alan Heffernan]

So have I until the last few days. After the big update something changed.

[Bruce Page]

I've uploaded photos from Win 10 with no issues except for very large photo files which occasionally won't upload unless I resize them a bit. This photo would not upload until I reduced the file size from 4 Mb to less than 2 Mb.
IMG_0007-15.jpg

I want to be where that photo was taken..

[John K Jordan]

Thanks John and Bruce - I am calling it a Windows 10 update issue!

Bummer. Microsoft hasn't tried to force me to update to 10, perhaps because I turn off the automatic updates.

This laptop is running Win 8. I find it quite usable after I installed the Classic Shell UI software. Before that I hated the UI, Microsoft's attempt to turn the OS into a tablet UI, and a poor one at that. The OS has been remarkably stable - I've been running it for 4 years I think and I can't remember having a glitch.

Alan, I may have missed it - what work-around did you find that works for the photo uploads?

JKJ

[Lee Schierer]

I want to be where that photo was taken..

The photo is of Hell's Gate in Antigua. The water was quite clear and warm.

[Alan Heffernan]

. . . . . . ..

Alan, I may have missed it - what work-around did you find that works for the photo uploads?

JKJ

John, in the past when resizing a jpeg file you simply resized it and saved it. It recognized that it was a jpeg and saved it as such. If you do that now, evidently when uploading from my laptop some attribute is confused or missing and the board doesnt recognize as a jpeg. However the properties of the file will say it is a jpeg but it will not upload from my machine. These same files did upload from your and Bruce's machines! Therefore I am thinking it has something to do with the Windows 10 update that was pushed out recently. It was a large one that took a long time and caused multiple reboots to get it installed.

Now when I resize (via Paint for example), I must go to a drop down and specify it be saved as a jpeg. When saved in this fashion, the file upload to the board then works.

[John K Jordan]

Now when I resize (via Paint for example), I must go to a drop down and specify it be saved as a jpeg. When saved in this fashion, the file upload to the board then works.

Thanks. I save stuff like this in a file in case someone else has the same problem later. (A habit from the past from moderating and doing tech support on a big forum, I guess!)

JKJ