Yesterday I ordered some reloading dies, a trimmer, and bushings, all qualified for free shipping for over 35.00 shipping. Today I thought of something I forgot that was only 21.00 so no free shipping. I sent an email to them asking if there was any chance of adding it to yesterdays order. I got an email back in 10 minutes saying no problem it had been added. I checked my order and yep there it was, no shipping. I consider that good CS.