Originally Posted by
Bert McMahan
As my final $0.02, let me point out that a lot of you are offering conjectures, then when Matt responds with factual information, you accuse him of "defending the Glowforge". Everyone is entitled to their opinion, but no one is entitled to claim something factually incorrect.
That would be true if we were sitting in a vacuum making things up. However, we're not. We're posting ACTUAL users experiences. Some times even ACTUAL users photos of problems. We aren't, as non GF owners, sitting here making things up, we're actually discussing that's ACTUALLY happening as REPORTED BY THEIR ACTUAL OWNERS. However, every time we post issues people are having, we're word and sentenced parsed to death, telling us it's not true and the vast majority of owners are doing fantastic. How would anyone know if the "vast amount of owners" are doing fantastic? Is there a site somewhere that shows the percentage of happy vs. unhappy owners? No? Then how would one know?
Someone posting an actual case from their support section is then shown an example of something someone made successfully, like that negates the person (or people in this case) that posted their case on line. There are probably more than 100 posts on their support site for calibration and things being off. However, if you mention that, then we're told that there are a LOT more people who don't have the problem, therefore, what we have said cannot be true and we need to stop saying it because it's just untrue.
That's offensive to a lot of people that are actually having real issues. Keep in mind, their support system consists or two contact methods, email or post it on the forum. You might see 10 posts for a problem on the forum, but that doesn't mean it's only 10 people with that issue. It only means 10 people posted it instead of emailing. In reality, it means there are no less than 10 issues with it. Yet that's all dismissed in the name of being "non-biased". Give me a break.
A lot of people on this thread of being extremely objective and factual. I stand by my predictions. I said they'll grow through the pain, sell it for a lot of money. I still stand by that.
If you want to talk about actual facts, we can always go back to the advertised travel of the machine which, last time I checked, still isn't what was advertised. I suspect I'll get a sentence parsed out to tell me that they are working on that and it'll be corrected in the future. I didn't say it wouldn't work in the future, I said it doesn't work now. That's a fact, not a biased opinion.
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Real name Steve but that name was taken on the forum. Used Middle name. Call me Steve or Scott, doesn't matter.