Originally Posted by
Matt McCoy
Chinese machines are in the discussion, because that is how you compare and contrast SOP for the industry. If you have nothing to compare to, then you have no basis for an opinion.
You're assuming that GF requires an owner making a warranty claim to send the machine back for repair (they don't). You're hitching your wagon to false info. GF will ship parts with instructions to make the warranty repair, just like the other companies you mentioned.
Just for grins:
GF Warranty
"For U.S. Customers only, Glowforge will pay shipping costs to return repair or replacement products.
Epilog Warranty
"All other costs for replacement or repair, including, but not limited to, packaging and shipping both to and from Epilog, shall be paid by the owner."
Still cherry picking the data to support your case, I see? Okay, how many Epilog's you ever seen sent back to fix the machine? Now, spend some time on the GF forum and tell me how many GF's have already been sent back to be repaired. Report back when you find the value is zero for Epilog and more than zero for GF.
I asked if you'd accept it. I noticed you never answered that question. I'm sure I'll get a "Your statement is flawed because it may not need to be sent back". Well, it may not, and it MAY. I asked what you'd do if you bought a machine, waited 2 years or more to get it, then got it and was told it would cost you $1000 in shipping to get it fixed. That's a REAL question asked by a REAL GF customer. Not some made by question by a "GF hater". So what would you do? Pay the $1000?
Lasers : Trotec Speedy 300 75W, Trotec Speedy 300 80W, Galvo Fiber Laser 20W
Printers : Mimaki UJF-6042 UV Flatbed Printer , HP Designjet L26500 61" Wide Format Latex Printer, Summa S140-T 48" Vinyl Plotter
Router : ShopBot 48" x 96" CNC Router Rotary Engravers : (2) Xenetech XOT 16 x 25 Rotary Engravers
Real name Steve but that name was taken on the forum. Used Middle name. Call me Steve or Scott, doesn't matter.