It's about time they end that liberal returns foolishness. Biggest problem with it is people expect it in other facets of their lives where the sales and cost models are significantly different. I can remember one customer at my last bosses retail wood business ( he sold wood, ran a full service millwork/cabinet shop and flooring manufacturer). Guy buys a section of 16/4 mahogany for a mantle, they agreed to sell him a piece of a 16' section which was exceptional as the posted policy was "Whole boards only". And we then flattened/planed/dimensioned/sanded said giant chunk of wood once the gentleman realized that his carpenter did not have the resources to do so. So the board that HE picked had a slight dark brown mineral streak on one face....and one face of a mantle is nearly always invisible but that's beside the point. He tried to return said log "because it had a crack in it....", he got very upset that it could t be returned....kept saying "but Home Depot takes returns"....we told him to take it there and see what they would give him for it!
i have a relative and several friends over he hears that have worked for the big retail hardware chains.....we always enjoy discussing the best "returns" stories at holidays. So many crooks in this world. But lately the problem is drug addicts that steal from one store and return to another no receipts, get store credit buy goods, fence these....we end up paying for their drugs in higher costs on everything. I don't owe them drugs. No receipt....get out! I buy everything on one card, get email receipts on big items, returns are simple still for legitimate customers.
"A good miter set up is like yoga pants: it makes everyone's butts look good." Prashun Patel