Signwarehouse attitude to not support CorelDraw in my opinion is disgraceful to say the least, and is certainly a poor business decision.
When we bought our laser from Signwarehouse, they told us that we needed to use corel .The manufactures of GCC Lasers this includes the PINNACLE, Signwarehouse Just usees the Pinnacle name to make it look like its there own laser brand.
GCC Offers support on their website and includes a section on corel
The following comments are direct from GCC web site. http://www.laserprousa.com
<O“ What software can be used with the LaserPro?
Compatible with most Windows-based software.</B> Because we have written our own "print" driver you can use virtually any software application you so desire. Although the Windows PC world has standardized on CorelDRAW as the graphics application of choice.“
<O
If the manufacturers of the laserpro or pinnacle recognize that CorelDraw is the standard for the industry and offer support for it. Signwarehouse should also continue to offer support for CorelDraw
To stop offering support for the industry standard software , because you now sell another engraving software is disgraceful. What about the majority customers using Corel?.
The decision not to support corel is just another down grade in support from Signwarehouse.
To conclude I have to say that we have bought all our major equipment from Signwarehouse . But the support has been disappointing to say the least.
Call for support and get an answering machine ?
Say they are going to call you back. Yes they do some times same day, other times it has been 3 and 5 days later. I don’t know about you but I cant have my laser down waiting 5 days for a response, I have deadlines to meet and customers to satisfy.
When our laser tube failed, we contacted Signwarehouse Tec support who told me it would be at last two weeks before we could get a replacement as it had to come from TAIWAN " After pulling the laser tube out, found out the tube was manufactured right here in the
Promised parts under warranty and never received them?
These are just a few instances I have a very long list.
<O
We Contacted GCC direct about the support we were getting from Signwarehouse and they recommended that I contact another Supplier for support. We contacted ISS sales and the have given us fantastic support. We have spent almost nothing with ISS in dollar value, but have had a million dollars service and support. http://www.isssales.com
<O</ONo longer supporting Corel?
<O</OIf and when we upgrade our laser, our buying decision will be based on service.