Great service from Keurig coffee machines

[dennis thompson]

Our Keurig stopped working. I tried several fixes recommended on the Keurig site and none worked. I called Keurig for some further assistance and without my asking or even trying some fixes they said they are sending me a new machine.
Can't ask for more than that.

[Chuck Wintle]

Our Keurig stopped working. I tried several fixes recommended on the Keurig site and none worked. I called Keurig for some further assistance and without my asking or even trying some fixes they said they are sending me a new machine.
Can't ask for more than that.

that is really good service....if only all companies would stand behind there products like this. Some companies act as if they do not need customers and their satisfaction with a product is a not important.

[Bruce Page]

Yep, we love our Keurig Vue and the service we’ve received from them but in reality they make their money on the coffee they sell us.

[Matt Meiser]

That is good service, but there are a LOT of complaints about problems with Keurig machines. Unfortunately they've probably gotten good at replacing them. I love mine and knock on wood its been good. LOML bought me a Mr. Coffee branded one for the shop--it had a major recall right after and their replacement process was terrible.

[Larry Whitlow]

We have the same experience with Keurig being replaced at Costco. Probably worth it to them to keep us buying the coffee pods. Either way I'm very happy.

[Jerome Stanek]

That is good service, but there are a LOT of complaints about problems with Keurig machines. Unfortunately they've probably gotten good at replacing them. I love mine and knock on wood its been good. LOML bought me a Mr. Coffee branded one for the shop--it had a major recall right after and their replacement process was terrible.

My daughter has the Mr coffee one and her recall was easy just cut the cord and sen the end in she received her new one in a week.

[George Werner]

We have the same experience with Keurig being replaced at Costco. Probably worth it to them to keep us buying the coffee pods. Either way I'm very happy.

Yep, I saw a show about them and they said flat out that they lose money on every machine but make it all back on the pods.

[Matt Meiser]

My daughter has the Mr coffee one and her recall was easy just cut the cord and sen the end in she received her new one in a week.

Mine took somewhere around 5. Couldn't just send in the cord had to send it in their special envelope which they had to fulfill, then wait for them to process the plug, then wait for them to ship the replacement.

[glenn bradley]

When I first saw them I thought "what a racket". We got one for work and the absence of clean up and the fresh coffee by the cup won us over. I now have one at home. Dad had his fail due to his own failure in cleaning the machine. He even told Keurig that he had failed to perform the cleaning schedule. They still sent him a new machine.

[Jerome Stanek]

Its just like the Hilti and Senco deal back in the 70's they would give you the tool if you bought a certain amount of fasteners so you had to buy more later.

[Dave Lehnert]

How old were the coffee machines that were replaced?

[Dan Hintz]

Yep, I saw a show about them and they said flat out that they lose money on every machine but make it all back on the pods.

The cheapest Keurig is $75 on Amazon, and they quickly hit $150-200 for little more than some extra features (software). If Sony can make an electrically complicated PS3 at a profit (initially at a loss, but they make some profit on each system now), they can certainly make a mostly-air filled coffee maker for $150 and make a sweet profit (and that's just the machine itself). I don't argue they make most of their profit off of the continuing purchases of the K-cups themselves, but the machine itself has to be a (small) profit maker, too, even if it's a one-time profit maker.

Bought two Keurigs for SWMBO, one for home and one for her office. She generally gets the K-cups in deals for $0.25/each, sometimes as high as $0.50/each if she finds something interesting/unique.

[Phil Thien]

Didn't like the Keurig, the servings are too small, and the waste of those little plastic cups, no way. And they make refillable cups but those are a PITA.

[Matt Meiser]

Try one of the EZ cup inserts for using ground coffee. They use compostable paper filter inserts that really are EZ to use.

[Larry Frank]

I love our Keurig. I used to have to clean it all the time but now we use water from the reverse osmosis and never have to clean at all. I think that having pure water makes all of the coffee machines work longer and better.