Know just how you feel, Charles! Unfortunately, I've concluded that so much of what we must base our consumer buying decisions on is anecdotal that it's pretty much luck of the draw with most products. GE makes great jet engines, but I've come to steer clear of their consumer products division when I can, and your experience with your GE fridge fits that experience. Yet I have a 40 y/o GE refrigerator that we bought used 27 years ago for $75 humming away in the basement storage room. It has never missed a beat, not even needed a light bulb! One of the best consumer investments ever.
Even with a good review from Consumer Reports, it can be serendipity. I can think of several "Best Buys" from CR over the years that turned out to be total lemons for me, including a 1971 Opel station wagon when production was still in Germany. Anymore when I'm researching a product, I tend to study the specs, then read as many online reviews as I can and hope for the best. Not much scientific to crowd sourcing, I suppose, but at least I can feel that I did my due diligence!
David