I ran into an issue the other day on cutting some 1/8" acrylic. I cut tons of it and have been having few problems until this occurred. I have my alignment perfect and my tube is less than a year old or I would have thought one of these was the culprit. I got in some new material from Calsak plastics who sells their private label material and it is all cast. With the new material, I started getting various areas in the 36 x 24 sheet that would not cut out properly. I cut with the paper mask on it lately because my customers want it left on both sides. I checked everything I could think of, the stuff is flat ok, etc etc. I finally just grabbed Brian at tech support on the Epilog chat, and he advised me to try lowering the frequency. Friends, I have owned this machine now for 6 years I think..and I always cut acrylic at 5000f..forever, never gave it a thought not to with acrylic. Brian explained that with variation or even a fairly minor change in the same manufacturers material, one needs to test to get the optimum frequency for the particular material. I say, well what's going to happen to my nice polished edge? He says that if I dropped below a 1000f I might notice it, but for some unexplained reason (quote) the machine has more cutting power at lower frequency. It dawns on me that I can cut 1/4" plywood at 500f and just walk right through it. It did a test on the material at 1000, 1500, and 2000 and as far as the edge quality was concerned, I could not perceive a bit of difference. I started cutting then at 1000 and problem went away. So, hopefully my revelation about this will be helpful to some that don't know this.
Larry