Adobe

[Curt Harms]

Okay, I'll bite. If you don't need it for 3 months, you stop paying for 3 months. If you need Photoshop for 1 project that lasts a week, you can get it for a month and cancel it, so you'll be saving money. There is no restart fee, you can rent it month to month if you like. You can pick and chose when you have access to it.

You can complain until the cows come home, it's not going to change. Adobe's track record of listening to complaints like this is non-existent.

Or not

http://www.theregister.co.uk/2013/06...o_boxed_wares/

Clearly top brass at the company were living in er…cloud cuckoo land when they revealed last month that future Creative Suite versions would only be web-based, a move that went down badly with some channel partners and their customers.

The impact of this metamorphosis into SaaS provider was apparent in Adobe's Q2 sales, which slumped ten per cent to $1.01bn as net profit dived 66.8 per cent on a year ago to $76.5m.

THAT may get 'em to listen.

[Chuck Stone]

"We are using our Adobe Marketing Cloud technology to manage
and optimise the Creative Cloud customer acquisition process,"

Never trust people who talk like this.

[Scott Shepherd]

Or not

http://www.theregister.co.uk/2013/06...o_boxed_wares/



THAT may get 'em to listen.

I doubt it, they almost never listen to customers.

Since I'm a CC subscriber, I downloaded a number of the new apps Tuesday. By the end of the day Tuesday, I had a little icon telling me updates were available. I clicked on it, it had 4 "bug fixes" already available, which I thought was pretty darn impressive. Now, if they could just fix the bugs I have found that fast, we'd be in good shape.

I still have the old version installed, so it hasn't stopped me from working, but it was interesting to see bug fixes coming so fast. It's welcomed, and should be expected anyway, but up until now, I'd never seen that sort of time frames on bug fixes.

They aren't going to change, it's adobe. Google them and see how often in their history they have bowed to customer outrage or demand. Not many.

[Lee DeRaud]

"We are using our Adobe Marketing Cloud technology to manage
and optimise the Creative Cloud customer acquisition process,"

Never trust people who talk like this.

"Optimize the customer acquisition process"...that just gives you a warm tingly feeling all over, doesn't it?

Like a lobster in a pot of hot water.

[Chuck Stone]

I still have the old version installed, so it hasn't stopped me from working,

It wouldn't surprise me to find that this is one of the future 'bug fixes'

[Chuck Stone]

Like a lobster in a pot of hot water.

LOL!
coffee/nose warnings, please..

[Martin Boekers]

I doubt it, they almost never listen to customers.

Ahhh, this may be true, but will they listen to stock holders......

[Scott Shepherd]

Ahhh, this may be true, but will they listen to stock holders......

I doubt it. Maybe they will prove me wrong. I have been keeping up with it a fair amount and it's the most I've ever seen customers scream about anything like this before. The screaming is so loud, it's clear that they have heard the screaming and it appears to concern them to some degree.

Whether that means they change the policy or dump a ton of money into a massive marketing campaign to make them feel better, time will tell.

The problem with the "bottom line" numbers is that there are a lot of young people that are really excited about it now because for $30 a month, they can get Photoshop CC, and that's exciting to them, when prior to this, it was out of reach at $700. I've seen a lot of posts by young people who love it. How much that offsets the loss of people not signing up has yet to be seen.

[Chuck Stone]

The problem with the "bottom line" numbers is that there are a lot of young people that are really excited about it now because for $30 a month, they can get Photoshop CC, and that's exciting to them, when prior to this, it was out of reach at $700. I've seen a lot of posts by young people who love it. How much that offsets the loss of people not signing up has yet to be seen.

I don't think the $700 figure has ever kept it out of reach of the younger users. Just us old folks.
Photoshop has been a consistent zero day release since the old BBS days. I can remember the
alt.binaries forums being full of real and fake images done by hoardes of kids with bootleg copies.
Literally tens of thousands of kids bragging about where they got it and the fact that nobody would
do anything to them since they were minors. And they justified it by saying they were giving Adobe
free advertising, figuring out the bugs etc. I'm sure we're seeing a whole new crop of users coming
up, but even now the workaround is out there so I doubt price is the factor.

[Scott Shepherd]

Chuck, that statement I made was based on the number of "kids" I've seen post comments on various forums or articles, where they said they were so happy to finally be able to run legal copies of it, rather than having the pirated versions. So they do seem to be converting some of the younger kids into going legit with the monthly pricing.

I don't care what they do, I'll go whatever direction they go, because I think it's powerful software and we do need it for our business. I've never installed a pirated copy of their stuff, and don't plan on it.

Now, if they would just fix the bugs in Illustrator, I'd be happy.

[Chuck Stone]

Chuck, that statement I made was based on the number of "kids" I've seen post comments on various forums or articles, where they said they were so happy to finally be able to run legal copies of it, rather than having the pirated versions. So they do seem to be converting some of the younger kids into going legit with the monthly pricing.

I forget that $30/mo is a lot different to them than it is/was to us!

I remember having one high school student working part time in my store. I couldn't
get her to show up a lot of the time. She had to HAVE a job, but that didn't mean
she wouldn't give away her shifts. If she didn't have the job, she lost her allowance.
($280/week!) $30/mo. would have caused me to look really hard at how much
work was coming in that I couldn't do with some other software.

[William Adams]

I'm curious as to how much ``churn'' Adobe sees in sign ups --- also, there're still 30 day free demos, no? How often can those be installed?

[Dan Hintz]

I'm curious as to how much ``churn'' Adobe sees in sign ups --- also, there're still 30 day free demos, no? How often can those be installed?

If you run inside of a VM, indefinitely...