Jerome:

I didn't even make it that far into the process. Shortly after I submitted my complaint I received an email indicating

In reviewing the issue you brought to us, it appears that the BBB cannot directly help you with this issue. The BBB does not handle complaints about the following:

Complaints that solely involve the collection of a debt from one business to another, without any underlying product or service issue.

If you wish to further pursue this issue, you may want to contact a bill collection agency or a legal adviser.

I followed up asking if there was any way the BBB would reconsider, since there was a nearly identical complaint from 2010 listed on their website. BTW, this company currently holds an "A" rating on the BBB site.