Just received my Full Spectrum Laser 5th Gen 40W laser a few days ago, was really excited till i unboxed it and saw a broken glass tube.
The outer tube is still intact, it's the inner tube that is broken. Emailed them, send them pictures of the broken tube, and no reply at all.
I don't expect immediate replies but at least a next day reply to advise how i could solve this situation, or to assure that someone is getting on to this is not a lot to ask for.
While i have read many horrible stories about their after sales support , i still went ahead with the purchase, and so far it's proving to be a wrong decision.
I have 2 other larger lasers with 2 different companies and there is always a quick reply when it it comes to support.
The only time i have gotten fast response from them is when they can't accept my google check out payment because it is international funds and wants me to wire them the money.
Requested for an invoice to be emailed to me , no reply as well, it feels like no one seems to care if it's not about them getting paid, not a great way to do business.
I will continue to update on how this is being handled and then perhaps people can make better informed decisions on their purchases with this company.
Let's see if they can make this right.
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