Hi All,
I ordered and received an Ultimate Dust Deputy for my Festool vac last week from Woodcraft. I began assemblying it this past weekend and realized that the sealing strip for the lid was about 1 1/2ft too short. I fired off an email to both Oneida and Woodcraft Sunday evening. This morning I had an email response from Oneida apologizing for the inconvenience and telling me they were shipping me a new strip. Shortly after that I received an email from Woodcraft that my order was being processed and a follow up email from Woodcraft to myself and Adrienne at Oneida that Woodcraft would get a strip out to me today and then a response back from Oneida thanking Woodcraft for taking care of the issue. All this before 11AM today.
I don't know about you all but to me customer service doesn't get any faster or better than that!!!!
Thanks Woodcraft and Oneida!!!!!
Jack