Originally Posted by
Dan Hintz
Probably not a good system to purchase if you have to cross your fingers someone at the "help desk" will answer the phone today.
It is what it is. In other threads I've explained how this works. You're buying a laser first and customer service second. You never know when someone is going to sell their business, close their business, or simply close their business.
When you're small, all you do is have time to take care of your customers. When your business grows, you have to grow with it, which is hard. That's why so many businesses close after 3-8 years.
There was always a strong chance that Hurricane was going to fail. It's part of life. When you buy these lasers through importers, you're basically paying for a guaranteed working machine. Service is just the icing on top.
Equipment: IS400, IS6000, VLS 6.60, LS100, HP4550, Ricoh GX e3300n, Hotronix STX20
Software: Adobe Suite & Gravostyle 5
Business: Trophy, Awards and Engraving