My Delta 46-460 stopped working about a month ago. I brought the lathe to an authorized Delta service center. The technician identified the parts that had failed, and attempted to obtain the parts through the normal parts distribution channels. However, they were unable to. Apparently, when Delta was sold to the new owners, Black and Decker/Stanley retained the rights to provide the parts for a period of time after the sale,and with all the changeover, the parts were unavailable.
I then went to the retail distributor where I purchased the lathe. They ended up contacting Delta sales personnel at the new Delta company to see what could be done about this problem. I am extremely pleased to report that the Delta sales personnel were able to resolve the problem. I cannot thank the new Delta management enough for interceding. Although I have been woodturning for a little over two years, I have been ‘sucked into the vortex’ to the extent that I was going through withdrawal during this period of not being able to turn <smile>.
I hope this is an indication of the new Delta management’s desire to respond to the needs of the woodworking community. I know this effort will ensure that I continue to look at Delta for my future tool needs.
Dave