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Thread: Epilog Helix problem

  1. #1
    Join Date
    Apr 2007
    Location
    Europe, Serbia, Pozega
    Posts
    19

    Epilog Helix problem

    Hi,
    Worst problem is one which randomly appears.
    Sometimes during engraving my Epilog Helix suddenly stops with the message
    X/Y DISABLED:X
    Front panel is unusable from that moment until I turn of machine and than turn it on again.
    Just before turning on I manually move the carriage to the center of working area and everything seems to be perfectly normal. Carriage reposition itself to a home position and after that engraver acts perfectly normal. This normal condition could be for a few months or a few days or a few hours. And suddenly right in the middle of some job there it is again!
    X/Y DISABLED:X
    Could this just be the problem with the x-motor?

  2. #2
    Join Date
    Feb 2006
    Location
    Holts Summit, Missouri
    Posts
    91
    When mine displayed: X/Y DISABLED:X it was the x-axis motor and it took out the power supply. Call Epilog and they will walk you through the troubleshooting.

    Curt
    Epilog Helix 45W w/Rotary, Corel 12, PhotoGrav

  3. #3
    Join Date
    Apr 2007
    Location
    Europe, Serbia, Pozega
    Posts
    19
    What do you mean by: ..."and it took out the power supply"?
    Thanks Curt
    Epilog Helix 50W, Epilog Legend 24TT 35W

  4. #4
    Join Date
    Feb 2006
    Location
    Holts Summit, Missouri
    Posts
    91
    The power supply had to be replaced too.
    Epilog Helix 45W w/Rotary, Corel 12, PhotoGrav

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