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Thread: Xenetech treated me right

  1. #1
    Join Date
    Jan 2007
    Ballimore, Maryland

    Xenetech treated me right

    Xenetech sent Mike to repair my 24x36 Laser that would not cut circles.He started some test runs and than checked and adjusted rails,bridge,belts y-motor,and replaced the o-ring and mounting bolts.He than replaced the bushings and than shimmed the Y motor.Mike did a really good job and took his time to to answer my questions even when I would get in his way. We finished for the day and he set the machine to run that night to break in the new parts. The next morning we started at 8:00 am
    and only stopped for lunch.Mike made some more adjustments,to my table and beam, and we cut some circles in wood and and plastic.They came out great.Just some words for Xenetech, you are really lucky to have someone like Mike.The suggestons and tips I recieved from him made me feel like I was a part Xenetech Family. tHANKS Robert
    Sandcraved Glassware, Stone and Tile
    Engraver of Coats of Arms
    Laser 60 W Xenetech XLT 2436 New Hermes IS400,7200 Glastar Mini, Scat Blast 6' cabinet.Tile saw. Corel X4 PotoGrave3 Adobe CS3,

  2. #2

    Great news. Good for Xenetech!

    Thanks for the update.
    Mike Null

    St. Louis Laser, Inc.

    Trotec Speedy 300, 80 watt
    Woodworking shop CLTT and Laser Sublimation
    Evolis Card Printer
    CorelDraw X5

  3. #3
    That is what I expected of Xenetech, a year ago or so my laser tube needed to be recharge and it would have been weeks to have it done. I contacted Xenetech and they did not have a swap tube at that time, I thought that I would loose two large wedding candle votive jobs. One of the techs called me back and they had a new tube that was 2-3 watts low and could not use it in a new machine and the mfg would not recharge it for no charge because it was in there speck. They let me have the NEW one for the price of a recharge, and it was in UPS red tht day. I am a service tech for super-pecision machines 8hr/day and know Quality ... I am Very satisfied with Xenetech!

    Xenetech XLT1325 40Watt,
    CNC Shark (with mods)
    3D printer (Prusa I3 - home built)
    Windows 10, Corel_Draw X8, Aspire 9.5
    More woodworking toys than I have time to play with them.

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