Not having a lot of experience with doing plaques and lacquered brass, I'm wondering how often you come across product with paint flaws. I made an engraving mistake and bit the bullet on one plaque plate which I thought was pitted but still salable. The replacement came, and after I engraved it I saw a very noticeable paint bubble and a hair in the lacquer that I first thought were dirt but clearly are flaws in the paint. Does this happen frequently to you guys?
I'm intentionally not posting the name of the vendor because they are providing good service and have sent me a third plate without charge. Even so, I have a customer that is getting agitated because of the delay, and I'm trying to figure out whether this kind of product flaw is a common occurrence.
Thanks,
Rob
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