I'am sure this has been brought up many times on this site as well as on other sites. But I'am going to be purchasing one or the other of these machines and wanted to get the hands on advice from people that own these machines, as they both seem to have good reputations. Both companies have been quick to give quotes but I wondered what the back up service is like once you have handed over the hard cash. Any feedback would be great thanks. I've had quotes from the Signware house and Innovative cutting systems and both are quite competitive.