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So the problem was with the machine itself. The company sent me a return label, and in the meantime I ordered another (and tried to get a different brand from another seller). The new one worked...

Thanks so much. Unfortunately, it didn't work either.

At this point I'm assuming it's a board issue. I appreciate everyone's help so much. Thank you.

We have considered that.

We're willing to try that. I'm decent with Windows, hubby is pretty proficient.

We've tried many versions so far . They sent 2.14.10, I've tried a 2.14.10 I downloaded somewhere as well. We've...

A friend who has worked on four of these machines also helped - the machine seems to connect just fine but we get the "dongle not found" error no matter what we try.

Well, we ended up video...

Well, I got the noises, so the machine is connecting, but I'm still getting the no dongle error.

I'm starting to see something about 32 bit Windows - have you heard that? All the computers I've...

That's where I'm puzzled. I've had it fired up each time, and have traded out the USB cable to see if thats the problem. It appears in the Device Manager as well.

I bought a 20w Chinese fiber laser off eBay last week, and am having issues getting past the dongle not found error.

The software they sent is EZCad2.14.10. I couldn’t get it to work on the...