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    Sticky: Hi Jim, I am very sorry to hear about this...

    Hi Jim,

    I am very sorry to hear about this recent issue with Epilog. That concerns me because we were also going to look into Epilog and Trotec as our next engraver. I think COVID has caused a lot...
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    Thanks for the input and trying to help. The...

    Thanks for the input and trying to help.
    The bearings and rail look fine to me but cannot rule it out. I've passed this along and will provide updates on if it gets resolved and the feedback I...
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    Sticky: And I just want to add that we never got our...

    And I just want to add that we never got our money back as well and it's been a year. Happy for Jim getting his back but there are still many other companies like mine who have not been paid back yet.
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    Raster Quality Issues

    I started running into some odd quality issues when raster engraving recently. We got our Universal Laser 4.60 (30 Watt) in October 2019. In September of this year, two issues started popping up.
    ...
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    Sticky: I would look on ebay or online for independent...

    I would look on ebay or online for independent resellers. You can try engraversnetwork.com but I do not believe they carry Xenetech since they were purchased by Trotec.

    If you must go through...
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    Sticky: Hi Jim, Thanks for sharing your story. I just...

    Hi Jim,

    Thanks for sharing your story. I just posted mine. I hope this can help people so we don't have to get more calls from other honest small business owners with similar stories to ours! ...
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    Xenetech Beware Update

    Hello all,

    Recently, I was reached out to by Jim who posted below about Xenetech.
    https://sawmillcreek.org/showthread.php?286788-Xenetech-Beware

    We wanted to share our story. This happened to...
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