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  1. Just call me. I bet I have the softwares to...

    Just call me. I bet I have the softwares to upgrade it. Sharp media group ask for chase, leave your number/email and I can probably help out.
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    Should be able to if your pushing the wattage and...

    Should be able to if your pushing the wattage and the tube is in good condition. Define quickly though.
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    Just call Trotec and get a replacement. I bet...

    Just call Trotec and get a replacement. I bet itís generic on that part, Iíd try to find the part number and order. The red dot is not in the actual laser itís a separate component that is merged in...
  4. Been nutty busy lately, just getting away from...

    Been nutty busy lately, just getting away from the shop. Just had a large customer order lots of full wraps and other stuff and clients that when I was starting I could only dream of have been moving...
  5. What year is the machine, I know at least part of...

    What year is the machine, I know at least part of year 2003 and everything past then has a motherboard with a USB, but the cutout on the back panel isnt necessarily there for the USB plug-in. I...
  6. You can override the hall sensors if you go to...

    You can override the hall sensors if you go to the motherboard and I believe itís the purple wires at the bottom (closest to you) that you can put a jumper in-between. Keep in mind this isnít the...
  7. Warner electric is the same company now, see what...

    Warner electric is the same company now, see what you get googling Warner Electric/Superior Electric Slo-Syn Stepper Motor, Model #M091-FD-8009
  8. Check the belt and cogs that are linking each...

    Check the belt and cogs that are linking each side of the table. Itís possible a cog or belt is slipping resulting in an uneven table. Also the only error relevant to what you are saying would be a...
  9. Nevermind, i forgot parallels. I have had many...

    Nevermind, i forgot parallels. I have had many LAN and USB issues with parallels, that is a higher likelihood then anything else in my opinion. I run a mac both intel and apple processors and have...
  10. Keep us posted. I suspect firmware seems the most...

    Keep us posted. I suspect firmware seems the most logical, however id also make sure windows updates are to date and when things get real weird reboot the computer and trotec and at that point see...
  11. Sure thing no problem. Once it is going are you...

    Sure thing no problem. Once it is going are you having any problems? Im wondering if a door sensor maybe faulty (its happened to me), as that could prevent it from working properly; there is a way to...
  12. Ruby nor JC 11 and further support serial...

    Ruby nor JC 11 and further support serial connections even with the serial to USB converter, they need a native USB motherboard. What machine do you have and i can maybe point you in the right...
  13. Not sure if this is a separate from the topic or...

    Not sure if this is a separate from the topic or not but you are using a USB connection right? And not all usb is data some cables are power only. Ruby doesnít work with parallels nor does JC 11....
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    Trust me I hunted on google. The service manuals...

    Trust me I hunted on google. The service manuals are private. The operating manuals are public.
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    Trotec Speedy 400 Service Manual

    Does anyone have a Trotec Speedy 400 Service Manual (Preferably model 8023, but any Speedy 400 version will do). Thanks!
  16. Just so you dont accidentally brick your machine...

    Just so you dont accidentally brick your machine the upgrade process should look like this 6.x -> 6.4.5 -> 9.4.4 -> 10.7.1 (max level for parallel only). I believe you will have to contact Trotec if...
  17. I have a copy of JC 6.4.5, however I know from...

    I have a copy of JC 6.4.5, however I know from experience you can get a parallel machine to JC10 and I would highly recommend upgrading to JC10 over 6. Trotec even recommended it over USB as it was...
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    Iíve been with kev, we have an Ikonics...

    Iíve been with kev, we have an Ikonics sandblaster and we donít even attempt to sell anything from it as itís just a pain to work with. If we start pushing glassware harder Iíll get a UV laser or...
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    I donít think itís a bad idea, but I think ideal...

    I donít think itís a bad idea, but I think ideal would be dedicated. I think you will get residue in your dust collector and it could slowly hurt it/clog it. It would be very slow and minor but it...
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    If all of that fails call Trotec support, they...

    If all of that fails call Trotec support, they have some stuff they can do in the service menu for power compensation on curves.
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    That one is probably going to cost you. I was in...

    That one is probably going to cost you. I was in a similar situation with the speedy II, I had in the past. Iím next to certain you will need to go through a series of updates. I want to say from JC...
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    Have you looked at a UV galvo? Outside of the...

    Have you looked at a UV galvo? Outside of the laser area you can sandblast as well and itís a better result.
  23. I dont think that this is being taken the way...

    I dont think that this is being taken the way that I am intending. I'm not looking for legal opinions and the only person who would want to break it is the company if they damaged something, which...
  24. I hear what you are saying, and its not really...

    I hear what you are saying, and its not really about confidence in what is being done as much as insurance. It would not be mandatory but I have seen issues with third party items (especially with...
  25. I think that is the smart move, unless you have...

    I think that is the smart move, unless you have another machine and can be down for a bit. I just got my final invoice from Trotec and it was $3200 for the tube and i think $33 for both ways of...
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