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I've now replaced the main mother board and the laser is back working.
However, we do still have the original bugs/gremlins/glitches that we suspect caused the initial electrical power surge......

Spot on Dave.
I got hold of our technician and we went through checking the power supply. There was no power going through to the orange wire. We then tested the cables from the main board to the...

Hi Dave, I don't think it's the chiller as it's working fine and we have good flow. Both the door alarms and water flow are functioning which the laser picks up and allows the control panel to turn...

Yeah, we have always had it on a surge protector which its always been on until last week where we had taken it off to test if the x motor issues were mechanical or electrical. The x motor was due...

Thanks Bill. Yes, I really do need the technician but due to Covid-19, he can't travel to my state and the people he was training don't know enough yet. Im up ship creek without a paddle.

We...

Hi, I have a major issue with my laser and am unable to get help due to Covid-19 restrictions preventing our Australian technician from being able to come to my state and troubleshoot it. This is for...

Thanks so much for your help guys!!

It turned out to be the brand new x motor brushes wore out as it was installed with the pully belt too tight.

We got the x motor replaced under warranty and...

Hi all

We have a GCC X380 laser and it started playing up in April, by distorting the smooth line when cutting, and would occasionally continue off on a straight vertical line.

Since then we...

[solved] - clicked on 'extend' on one of the tabs...where the rotary checkbox is

Thanks Kev

I have adjusted the y axis ratio to -15/1000 which has fixed the cutting issue for me.
I have just had it serviced, with belts and rollers changed. I am in a remote location so...

Hi all
I've just got another laser (have a mercury II, now have a spirit GX) My mercury is cutting a square perfectly, however my spirit GX is cutting a 20cm x 20cm square as

20cm left to right...

Hi all
I'm using my GCC Spirit GX with vista drivers and I am unable to increase the table size from 860 to the correct size. When I try to change it on the advanced tab, I get an error message
...

Perfect! Thanks George

I am just not sure what thickness the airtube is on my spirit. Excuse the ignorance, do I measure the diameter?

I have Nitto (I think that's what they're called) on my...

Hi all
(apologies if I shouldn't make two separate posts, I just didn't want to confuse the two posts as one is software related, and this is hardware related)

I have the optional air compressor...

Hi all

I already have a Mercury II and have just purchased a GCC Spirit GX 100W for our business. I need to be able to cut through 5ml of hoop pine plywood and need help adjusting the settings.
...