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  1. Replies
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    Dear Creekers, This post provides a good...

    Dear Creekers,

    This post provides a good opportunity to help other Creekers save time and effort in the future. While we have not verified the problem in the down level version of driver that...
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    Keith-thanks for the Kudos. I'll make sure the...

    Keith-thanks for the Kudos. I'll make sure the shipping/receiving guys are aware their hard work is appreciated.

    Thanks,
    Peck
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    Vector vs. DPI

    Tim,

    I'm not surprised to see the results you're getting. Mostly because you're comparing the far ends of resolution. Compare 300 to 600, 600 to 1200 or even 300 to 1200 and you likely wont see a...
  4. If alignment is good....

    Then it's optics or possibly the laser tube as others have mentioned. You've gotten good advice on SMC so far but it's best to leave the diagnostics and ultimate solution to those who do it best.
    ...
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    resetting home from temporary home position

    The Mini/Helix utilizes the same firmware/display. Primary differences is bed-size configuration.

    Resetting home on the Mini/Helix is reset + set home buttons simultaneously.

    Resetting home...
  6. Mdf

    Nicholas,

    MDF in general can be difficult to cut due to the small pockets of air and various types of glue used. There are many different grades of MDF which can also affect ability to cut. The...
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    Greg, no need to apologize. Just wanted to post...

    Greg, no need to apologize. Just wanted to post the correct information per our service manager. Back in the day (Summit days and possibly during the Legend time frame), we did recommend tri-flow...
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    Bearing grease

    Epilog uses & recommends NSK PS 2 grease for lubricating the x-axis rail on models equipped. See Gary's note regarding the different grades of NSK grease.

    Anything else including white lithium,...
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    Hi Steve. It's been a little over 3 years since...

    Hi Steve. It's been a little over 3 years since I've left our tech support department for an inside sales position here at Epilog.

    When I'm in the office I spend a few minutes each morning...
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    Zing table level

    Zach,

    Emails going unanswered is not acceptable. Please forward the emails to me at pecks at epiloglaser dot com so we can do some digging and find out where the emails ended up.

    Tech...
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    Poor service

    Andrew,

    I would like to apologize on behalf of Epilog Laser should your experiences with our technical support group has been anything less than acceptable.

    We have always and will continue...
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    24tt

    Bruce,

    Sorry but didn't see your posting until now. Tech supports' open and I would follow up to your email with a phone call. They'll have you up and running very soon.
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    Happy B-day Frank. Hopefully you have the round...

    Happy B-day Frank. Hopefully you have the round of the year!
  14. Martin, What the x-axis calibration does is...

    Martin,

    What the x-axis calibration does is calibrate both of the x-axis encoders on the Legend EXT, only time it'll go out of calibration is when one of the two encoders are replaced (strip or...
  15. New X5 feature

    Tony,

    We've done some testing here at the factory and are pleased to report that we're *almost* there. It works for 2 out of 3 page layout configurations

    Testing was completed on the latest...
  16. Bruce, A shift in the engraving is typically...

    Bruce,

    A shift in the engraving is typically due to a dirty encoder strip OR a failing encoder flex cable. Try cleaning the strip first: http://www.epiloglaser.com/tech_library.htm (it's under...
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    Legend 32 table weight limits

    Sorry for the late response guys. I just confirmed w/ tech support and the Legend 32 table will drive up to 60lbs and hold up to 120lbs.

    As others have mentioned, it's best that you try to...
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    Rotisseries

    Marty,

    Epilog offers a total of four different rotary options.

    The standard (which is most common) is for our C02 line and will also work on the FiberMark.

    We've also recently released...
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    Welcome to the creek Jeremy. Nothing ironic about...

    Welcome to the creek Jeremy. Nothing ironic about learning or gaining from our website as many do, whether they own an Epilog or not. This goes to show our level of service, support for all of those...
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    Technical support

    Epilog does not offer factory direct onsite technical support. Several of our domestic distributors have the experience, training and knowledge to provide technical services/contracts.

    Epilog...
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    You're likely right Dan. We all could comment on...

    You're likely right Dan. We all could comment on our general service experiences and I could ramble on but don't want take Robert's post/enquiry in another direction.
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    Brittany, The belt you're referring to is the...

    Brittany,

    The belt you're referring to is the x-axis belt. Tightening comes from loosening/adjusting the pivotal arm on the left side of the I-beam (beam assembly) which requires you to remove...
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    Brittany, Sounds like there could be a few...

    Brittany,

    Sounds like there could be a few things that needs trouble-shooting on each machine. From correcting the laser beam alignment to inspecting all optics for flakes/cracking/delamination...
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    Robert, If we were to poll the SMC members,...

    Robert,

    If we were to poll the SMC members, you'll likely find that most own an Epilog or ULS with Trotec & GCC coming in 3rd or 4th. There are also some Xenetech, Vytek, Kern & over sea laser...
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    IMHO, Any type of banding that isn't caused by...

    IMHO, Any type of banding that isn't caused by the artwork, PC or peripheral is not normal and shouldn't be something you should have to live with.

    Samples with pictures and time for...
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