Originally Posted by
Dave Anderson NH
James Pallas
As a volunteer at the Manchester NH VA Medical Center I would tell you to document and then complain. If the problem was in urgent care then you are at the mercy of the quantity of patients ahead of you since the workload is unpredictable. If it was a scheduled appointment then complain in person or via email to the Patient Advocate. Manchester had serious problems 4 years ago. The Director, Asst Director, Chief of Staff , and the Nursing head were all canned. We are now rated in the top ten in the country for wait times, employee morale has improved, and most importantly patients are seen as customers and are satisfied. It was all a question of leadership. Monthly "town meetings" are held for veterans and staff and o topic is taboo. I was at one yesterday afternoon.