Originally Posted by
Scott Shepherd
I hadn't seen that Bert. That's pretty big news. 20 countries that aren't getting their machines? I'd like to see a list of the countries. I can't find the post you posted, so I'm not sure if there was more information.
I saw a fantastic question by an international customer with a horrible answer. The customer said, with all the GF's that are arriving damaged or work for a week or a short time, and then stop working, who's responsible for shipping the machine back under warranty claims. The customer noted it would cost them $1,000 if they had to ship a defective machine back and forth. GF chimed in and said if it arrived damaged, it was insured, but if it stopped working under the warranty period, then the customer was responsible for shipping it back to them, and then the shipping back to the customer. So you can send me a machine that breaks 1 day, 1 week, or 1 month into me owning it, and I have to spend $1,000 to ship it back and forth to be fixed?
That's nuts.