Originally Posted by
Craig Matheny
I have looked at all the old posts on this to no avail. First I have been on hold for Epilog tech support 3 times today twice requested a callback and that was a joke as I have been on hold for over 1.5 hours this time and the first call was 9:00 this morning.
So I need some thoughts if I am missing anything. The tube stopped running middle of a job and this tube is under warranty and was bought at the same time as the one on my other machine that just went out last week. I do not like the pattern.
I cleaned the encoder strip blew out the reader, checked all the safety lights for the lid and door and they work just like the other machine. The motherboards lights are doing the same on both machines. The green light on the power supply is on showing it is good.
Other than the tube or RF unit in the tube what else could be the issue?
