Originally Posted by
Bryan Hall
Another update:
Still no word from the vendor.
I decided to call in today to figure out what is going on at Sawstop. I asked about the new table that was supposed to have arrived 2 weeks ago and get shipped overnight to me. It never showed up, something about a virus causing shipping delays? Who knew...
Sawstop told me this morning the saw should be completely replaced. It's just too long of a wait for a new table to come in. Then they called me later in the day and let me know that they can't get a replacement saw in stock until mid february, which is when the replacement table is now scheduled to show up. I'm not sure if I'm supposed to be grateful, or irritated. I asked repeatedly about the likelihood of the table showing up on time and was assured repeatedly it would arrive by January 15th at the absolute latest. Now, I'd have to agree to wait several more weeks for items to show up, plus the shipping time, plus down time to replace the saw and/or table, the process seems unreliable.
Credit card investigation is still underway but since the vendor shows nothing about no returns on their website or the receipt it doesn't seem to bode well for them.