Originally Posted by
Scott Shepherd
I don't have any experience with Rayfine but I will caution you on buying from China. Note that it's only a cautionary statement on what can happen, not a statement about what will happen. We had a laser stop working. Worked for one part, then the next, it didn't. Supplier (who shall remain nameless) tells me that the warranty is 1 year and it's out of warranty. $3,500 for a new source. I find someone in the US that sells them, and in the conversation, they tell me the warranty is 2 years from the manufacturer. I contact the original seller back and tell them that the warranty is 2 years from the factory, not one year as stated. After a couple days, they tell me that they have made a mistake and it's two years, so please send the item back to them for repair by the laser source manufacturer. Only way you can send it is DHL Global Priority. USPS won't offer insurance for more than $100 for Global. So $450 or so later, it's on the way to China via DHL express. It get stopped at Customs because we put an insurance value of $2000 on it (the most they'd do) in case we never see it again. Customs says we owe $800 in duties for selling this into China.
We explain that it's an item sent under warranty and it's being repaired. They don't care. The factory doesn't want to deal with any of it so they just let it sit and keep telling us to pay the duties or get the package back and mark "$0" on the value. So $450 to send it back to us, then we'd have to send it again for another $450 and back to us for $450 more, meaning $1,800 in shipping costs to have something repaired under warranty. This drags on, the factory stops answering emails from us and it all goes dark.
Takes us nearly 3 MONTHS to get the repaired version back and on the machine. We lost 3 months of production (and some customers).
I only tell the story to educate people on what can happen. For us, if another one were ever in the works, I'd want a US person that has parts in stock and stands behind what they sell.
I found the Chinese sellers to speak perfect English when trying to make a sale and almost no English when you need help or support from them. That was my experience.