Originally Posted by
Matt McCoy
Chinese machines are in the discussion, because that is how you compare and contrast SOP for the industry. If you have nothing to compare to, then you have no basis for an opinion.
You're assuming that GF requires an owner making a warranty claim to send the machine back for repair (they don't). You're hitching your wagon to false info. GF will ship parts with instructions to make the warranty repair, just like the other companies you mentioned.
Just for grins:
GF Warranty
"For U.S. Customers only, Glowforge will pay shipping costs to return repair or replacement products.
Epilog Warranty
"All other costs for replacement or repair, including, but not limited to, packaging and shipping both to and from Epilog, shall be paid by the owner."