Larry Bratton
09-22-2008, 6:10 PM
I had a problem with the laser not cutting 1/4" or even 1/8" on the left side of the table. We had aligned, leveled, aligned, leveled etc etc and still the problem persisted. Dan at Epilog tech support concluded last week that it must be the tube causing the problem. He shipped me a new one (with a $1500 deposit of course) and I received it on Friday. Today we installed and re-aligned and leveled everything. We also shipped the old tube back.
On the initial test, I cut a piece of 1/4" colored acrylic with acrylic reflective tape on it in the bottom left corner at 8% speed and 100p-5000f. Cut clean as a whistle! I am a happy Epilog owner and again pleased with the tech support.
Dan stuck with us on the phone and guided us through the whole process with great patience. Excellent tech! Thanks Epilog.:)
On the initial test, I cut a piece of 1/4" colored acrylic with acrylic reflective tape on it in the bottom left corner at 8% speed and 100p-5000f. Cut clean as a whistle! I am a happy Epilog owner and again pleased with the tech support.
Dan stuck with us on the phone and guided us through the whole process with great patience. Excellent tech! Thanks Epilog.:)