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View Full Version : SBC "Call Notes" problem - special dial tone not working



Todd Burch
04-26-2004, 9:46 PM
I realized today that I had 9 messages on my business line from calls coming since last Wednesday evening. Call Notes usually visually alerts me to these by flashing a red light on my phone and audibly by the special "stutter" dial tone that occurs when I pick up the phone. Anyone ever have this situation before? I made a change to my SBC service last Wednesday to add CALLERID, and the problem started then. I'm thinking it's an SBC error (finger-check), but figured I'd enlist the opinions of the collective masses to get a second opinion. SBC's 24 hour business support line will open again tomorrow at 8am...( :confused: ) so I can't talk to them until then.

Thanks, Todd

Jim Becker
04-27-2004, 9:01 AM
Sounds like a problem at the CO switch to me. You'll have to call in a trouble to SBC when their "24 hour" customer service center reopens..:rolleyes: .

Todd Burch
04-28-2004, 1:04 AM
I called SBC today when their 24 hour support line opened at 8am...

When I changed features last Wednesday, the person errantly turned off the stutter dial tone feature. Duh. It should be back on in the morning.