Robert Strasser
07-06-2008, 7:35 PM
I ordered a Festool Domino and Domino Assortment last week. Two days after the order Mr UPS pulls up with only one small box. I was hoping it was the Domino, but after one shake I knew it was the Domino Assortment. I knew the second box, and Domino would arrive the next day because of the first rate service I receive from the dealer. Sure enough, the next day Mr UPS walks up with a small box. I give it a shake and it sounds like another Domino Assortment. Sure enough, it is a second Assortment. I sure have enough dominos to use, but no Domino tool. But wait. Here comes Mr UPS back with a third box. This has to be my tool. But wait. This is one huge box. It looks to be 3 foot by 2 foot on the side. Maybe they used a bunch of packing material. It is also heavy. Maybe they used potatoes as packing material. I open the box. It definitely is NOT a Domino. It looks like a saw. A miter saw.... It's a Kapex. I order a Domino and Domino Assortment and get two Domino Assortments and a Kapex. This sound fair to me.
I get on the phone and talk to my dealer. Fortunately he is sitting down. Then he says that word you never want to hear from your surgeon... Oops. He says he'll straighten it all out and get the Domino to me as soon as possible and send shipping labels for the returns.
Now for the Gloat. My wife says "That is a really nice saw. Why don't you keep it?" After about one and a half microseconds I say OK. That was a first class wife gloat. She loves Festools... and me of course.
I get on the phone and talk to my dealer. Fortunately he is sitting down. Then he says that word you never want to hear from your surgeon... Oops. He says he'll straighten it all out and get the Domino to me as soon as possible and send shipping labels for the returns.
Now for the Gloat. My wife says "That is a really nice saw. Why don't you keep it?" After about one and a half microseconds I say OK. That was a first class wife gloat. She loves Festools... and me of course.