Steve Canada
06-24-2008, 6:23 PM
I rarely ever feel motivated enough to comment on service issues, having spent a lot of time on both sides of the register in my life, but I just had to vent my frustration with woodworkershaven.com. The blocks are only like 11 bucks, but it's the principle!
_____Sat, 3 Nov_____
I attended a woodshow in my area last November, at at the time there was a promotion from said company for Bandsaw blades. These are the highly reputable Viking blades, (formerly Tiberwolf Baldes). Anyway, the were slightly reduced and the company was throwing in some phenolic Bandsaw plates or cool blocks. They didn't have my size, so i agreed to have them sent out "in a few weeks". Here is the correspondence that followed:
(I reversed it for logical progression)
_____Thu, 28 Feb_____
Michael,
Back in November, I purchased 3 Viking Bandsaw blades from you at the Calgary Woodworking show. At the time, you were including one of your Safety Paks as a promotion, but did not have the cool block size I required for my General 90-150 14” Bandsaw, ready at that time.
We agreed that you would send them out in a few weeks when they were ready. Well it’s been a little longer then a few weeks and I have not seen the blocks yet – could you please send these out?
Please let me know if there are any issues. I’ve included the receipt indicating our arrangement.
Thanks for your time,
Steve
_____Tuesday, March 11_____
Hello,
Just following up as I did not receive any reply to my email (below) sent last week.
?
Steve
REPLY_____Tue, 11 Mar_____
Steve
Sorry for the delay but I wanted an answer for you first. I am still waiting on time frame for the material which has all of a sudden become an issue. I will let you know once my supplier gets back to me
Thanks
Michael
888 994 2836
_____Wed, 28 May_____
Mike,
Just following up on this outstanding request. Have you got the Cool Blocks in yet for the General 90-150 14” Bandsaw?
Standing by,
Steve
_____Friday, June 13_____
Mike,
Seriously. It’s been over 8 months I’ve been waiting for you to make good on your promise to send me these blocks. I certainly feel like I’m getting the brush off here. This whole experience has really tarnished my opinion of your company and customer service.
Do you have these blocks in stock? If not, what can you do to restore my faith in your company. I’m getting tired of having to send an email every 2 months to remind you of something you should have taken care of last year. I’d like to wrap this up if I can.
Hopefully you can find the time to reply to me,
Steve
_______________
Oh, and I still haven't heard back from my email sent on the 13th. Ah well, I just had to share. Sorry if it's off topic.
_____Sat, 3 Nov_____
I attended a woodshow in my area last November, at at the time there was a promotion from said company for Bandsaw blades. These are the highly reputable Viking blades, (formerly Tiberwolf Baldes). Anyway, the were slightly reduced and the company was throwing in some phenolic Bandsaw plates or cool blocks. They didn't have my size, so i agreed to have them sent out "in a few weeks". Here is the correspondence that followed:
(I reversed it for logical progression)
_____Thu, 28 Feb_____
Michael,
Back in November, I purchased 3 Viking Bandsaw blades from you at the Calgary Woodworking show. At the time, you were including one of your Safety Paks as a promotion, but did not have the cool block size I required for my General 90-150 14” Bandsaw, ready at that time.
We agreed that you would send them out in a few weeks when they were ready. Well it’s been a little longer then a few weeks and I have not seen the blocks yet – could you please send these out?
Please let me know if there are any issues. I’ve included the receipt indicating our arrangement.
Thanks for your time,
Steve
_____Tuesday, March 11_____
Hello,
Just following up as I did not receive any reply to my email (below) sent last week.
?
Steve
REPLY_____Tue, 11 Mar_____
Steve
Sorry for the delay but I wanted an answer for you first. I am still waiting on time frame for the material which has all of a sudden become an issue. I will let you know once my supplier gets back to me
Thanks
Michael
888 994 2836
_____Wed, 28 May_____
Mike,
Just following up on this outstanding request. Have you got the Cool Blocks in yet for the General 90-150 14” Bandsaw?
Standing by,
Steve
_____Friday, June 13_____
Mike,
Seriously. It’s been over 8 months I’ve been waiting for you to make good on your promise to send me these blocks. I certainly feel like I’m getting the brush off here. This whole experience has really tarnished my opinion of your company and customer service.
Do you have these blocks in stock? If not, what can you do to restore my faith in your company. I’m getting tired of having to send an email every 2 months to remind you of something you should have taken care of last year. I’d like to wrap this up if I can.
Hopefully you can find the time to reply to me,
Steve
_______________
Oh, and I still haven't heard back from my email sent on the 13th. Ah well, I just had to share. Sorry if it's off topic.