Matt Meiser
05-21-2008, 10:00 PM
Can anyone recommend a good source for a replacement spa cover? I'd like a thicker cover with a high R-value with good construction features that will last several years. The local places don't seem to be very interested in selling much beyond a basic cover so I decided to mail order.
Long story short, I cannot ever recommend doing business with Roberts Hot Tubs (rhtubs.com) out of Richmond, CA despite some good recommendations on the web. They took over a week longer to produce and ship the cover than their high end estimate, then it was damaged in shipping and they won't do anything to get me a cover in less than another 4 weeks, for a total of 8 weeks AFTER they charged my credit card (when their web site says 2-3.) Oddly they claim a damage rate of 0.5%, but have extensive policies to deal with damage and from the truck driver's description the whole thing was just wrapped in a layer of cardboard. The damage was so obvious they didn't even bother to bring it out and just asked for my approval to reject it over the phone. Since the owner's attitude is take it or leave it, I told him to leave it, credit my card back by COB today, and I need to find a new place.
Long story short, I cannot ever recommend doing business with Roberts Hot Tubs (rhtubs.com) out of Richmond, CA despite some good recommendations on the web. They took over a week longer to produce and ship the cover than their high end estimate, then it was damaged in shipping and they won't do anything to get me a cover in less than another 4 weeks, for a total of 8 weeks AFTER they charged my credit card (when their web site says 2-3.) Oddly they claim a damage rate of 0.5%, but have extensive policies to deal with damage and from the truck driver's description the whole thing was just wrapped in a layer of cardboard. The damage was so obvious they didn't even bother to bring it out and just asked for my approval to reject it over the phone. Since the owner's attitude is take it or leave it, I told him to leave it, credit my card back by COB today, and I need to find a new place.