Alan Greene
05-11-2008, 3:40 PM
I recently got a worksharp 3000 to help get me past my ineptitude with other sharpening methods. I unfortunately got a bad one off the production line. For some reason it made funny "bearing going bad" noises and would not sharpen parallel.
I called worksharp customer service, got right through, and after a few minutes conversation with the agent had a new one on the way. They told me to keep all of the glass wheels, sandpaper etc. and just send the bad machine back. Another trip to the hospital :( meant that I did not send the bad one back in a timely fashion. I called them 2 weeks after the new one got to my house to let them know I would try to get it out early next week. They were extremely helpful, polite and told me to take my time in returning it.:)
I am very happy with the new one and wanted everyone to know of this great experience with their customer service.
I called worksharp customer service, got right through, and after a few minutes conversation with the agent had a new one on the way. They told me to keep all of the glass wheels, sandpaper etc. and just send the bad machine back. Another trip to the hospital :( meant that I did not send the bad one back in a timely fashion. I called them 2 weeks after the new one got to my house to let them know I would try to get it out early next week. They were extremely helpful, polite and told me to take my time in returning it.:)
I am very happy with the new one and wanted everyone to know of this great experience with their customer service.