Reed Wells
05-07-2008, 7:10 PM
My brother was over yesterday to pick up some 8/4 Pine I had for him and he made the comment he had a Unisaw exactly like mine. We had a good laugh and loaded his truck so he could get back to his shop. After, I got to thinking how he came to have that new Unisaw given to him and thought you all would get a kick out of it. About fifteen years ago when I decided to give up home building for furniture building I decided I would need a bigger, better, monster saw, for anything above the Craftsman contractor I had was a monster. I ordered a Unisaw from one of our larger woodworking suppliers (no names). I was told they were in stock and would be shipped in a couple of days. I will shorten this up a little bit. Six weeks and twenty phone calls later I was assured it had left and I would be seeing it soon. Hallelujah!, two days later it came. All the parts were there in good shape and in great working order. Now I was ready to do some serious dust. Well I get home from work the very next day and much to my surprise, there in front of my shop is another brand new Unisaw waiting to be uncrated. Grrrrr. So I call and try to explain to a very "understanding" lady that I now have two saws and have only paid for one. "No sir" she explained to me, "the second box contains the fence". I told her I would open the box and take a look. Hmmm, call back, different person, tell story, definitely another Unisaw. Please pick it up, it's in the way. Sorry, we have no record of a second saw being shipped. So I am frustrated and a little perturbed, but I try one more time. I called teck support and asked who the warehouse manager was, then called back and was connected to him. I explained again that I had two saws and what did they want to do? He asked me to hold the line for just a minute so that his boss could handle it. Well sir after five minutes this guy comes on the phone and tells me that he is the owner and that he wanted to apologize for the runaround I had been getting. Then he blows my mind by saying that he wanted me to keep the saw if I could use it. That is how my brother came to have a new saw. And because of the concern of the owner, I have since spent many thousands of dollars with his company.