Robert Meyer
04-01-2008, 8:53 PM
I purchased a Keller Journeyman dovetail jig about 3 or 4 years ago to make some through dovetails that my Jet machine wouldn't allow. The project fell through and the box with template and bits sat in the back of my router cabinet until recently. Try as I might I couldn't get the pins and tails to fit, then the collar on the straight bit came loose and chewed up the template. I contacted the company and received a call from David Keller almost immediately. He informed me that Keller never sends bits with guides needing collars in their kits. Somewhere along the supply chain way the correct straight bit, with a fixed guide, was removed from my box (purchased from Amazon) and a box joint bit requiring a collar was inserted. After all this time David Keller didn't quibble, he sympathized with me and sent along a new unit. A good company in my estimation.