FRITZ STOOP
03-25-2008, 11:29 PM
:mad:After going through a hideous round of design/plan with Oneida, they, to their credit, refunded the design fee.
I emailed the GM, Jeffrey Hill to thank him. I attached a couple photos of what I felt were pieces of ducting that were dented or bent during shipping and unusable. They could probably be straightened somewhat and work well enough, but when I spend $2000+ on something, I want it to look new. I plan to install it like I build anything, plumb, level, professional looking. I know full well that once this stuff is bent, dented or ceased, there is no way to get it back to its original condition.
Mr. Hill replied, assuring me that the design fee would be credited that day, but ignored any mention of the shipping damage, completely.
A few days passed and I went online to do some financial stuff and noticed that my credit card balance was unexpectedly high. When I purchased the design work (sic) I payed for it with my personal card. The duct work was purchased using a business credit card, unrelated to the first account.
The person relieving me of more than $2K carefully took down the number of the business card, read it back to me, then cleverly charged it to the wrong account.
Fortunately, I quickly discovered the blunder, but the implications concerning someone's personal finances regarding this kind of mistake potentially could have been quite serious. I have not checked the business account as yet to see if I was double charged. One piece of bad news from Oneida per day is all I can handle.:confused:
Oneida has since contacted me, eager to get my money from the correct source. The person who took the second payment claims she entered the numbers into Oneida's system and went on to postulate that her computer must have not "taken it correctly.":p
Well, there you have it. My Oneida "experience" just keeps getting more bizarre and less professional with each passing day.
Makes me wonder if those glowing recommendations are nothing more than good will run amok.:eek:
I emailed the GM, Jeffrey Hill to thank him. I attached a couple photos of what I felt were pieces of ducting that were dented or bent during shipping and unusable. They could probably be straightened somewhat and work well enough, but when I spend $2000+ on something, I want it to look new. I plan to install it like I build anything, plumb, level, professional looking. I know full well that once this stuff is bent, dented or ceased, there is no way to get it back to its original condition.
Mr. Hill replied, assuring me that the design fee would be credited that day, but ignored any mention of the shipping damage, completely.
A few days passed and I went online to do some financial stuff and noticed that my credit card balance was unexpectedly high. When I purchased the design work (sic) I payed for it with my personal card. The duct work was purchased using a business credit card, unrelated to the first account.
The person relieving me of more than $2K carefully took down the number of the business card, read it back to me, then cleverly charged it to the wrong account.
Fortunately, I quickly discovered the blunder, but the implications concerning someone's personal finances regarding this kind of mistake potentially could have been quite serious. I have not checked the business account as yet to see if I was double charged. One piece of bad news from Oneida per day is all I can handle.:confused:
Oneida has since contacted me, eager to get my money from the correct source. The person who took the second payment claims she entered the numbers into Oneida's system and went on to postulate that her computer must have not "taken it correctly.":p
Well, there you have it. My Oneida "experience" just keeps getting more bizarre and less professional with each passing day.
Makes me wonder if those glowing recommendations are nothing more than good will run amok.:eek: