Larry Bratton
03-05-2008, 8:04 PM
Started up the machine this afternoon. Sent an autofocus file. No autofocus, nothing happening. Tried moving the table down with the UP/Down button..nothing. Called tech support, got them within a minute. Brian had me take the front off the machine and find the belt. We moved the table manually to check and see if it had somehow hung up on us. It apparently had not. Then when we turned the machine on, we could still move it by hand. Diagnosis, table motor dead. We focused it manually and ran the file, everything else checked out fine.
Epilog sending new motor via Next Day air. Still under warranty. Typical excellant tech support and service. I am to call tomorrow and they will walk up through the motor install and re-alignment if necessary. (notice I didn't have to call China in the middle of the night either!) They understood my Southern accent too. :D
Epilog sending new motor via Next Day air. Still under warranty. Typical excellant tech support and service. I am to call tomorrow and they will walk up through the motor install and re-alignment if necessary. (notice I didn't have to call China in the middle of the night either!) They understood my Southern accent too. :D