John Weber
03-15-2004, 11:12 AM
Well I can’t say I’m thrilled, but after about an hour this morning Dell agreed to send an external wireless card. If returning the system was not such a pain I likely should have done that. They basically said I was wrong to the end and now was getting something for free that I should have paid. They also said they were going to give a $100 credit on my CC for my problem (I’ll need to see if that shows up). They said it would be a couple days until the card shipped. So in the end I guess they stood by their product fairly well. The last lady I spoke with was friendly, but stood here ground. I don’t think I’ll buy another Dell, but time will tell, and I hope I never need to use the 3-year on-site service, it seems like it might be impossible to get someone to actually come and work on the computer.
As for the wireless card, I initially wanted built in wireless. Dell seems to offer this either built in or via a mini PCI card; however they are sending an external card. So is there any performance difference between an internal card and external card? I assume an external card might work better, however I really don’t like that card sticking out the side. The old Lucent card I borrowed to use only has a weak single downstairs. I'm hoping it's just the old card, and my single strength will be better. By router can also support 802.11g wireless, so I guess I might consider an upgrade down the road, although even at less then 11MPS the cards seems plenty fast for surfing, etc... Thanks for everyone’s help; it’s really nice to go up against a company with confidence that your friends advised you with.
Thanks - John
P.S. I have some home networking file/print sharing questions I ask later...
As for the wireless card, I initially wanted built in wireless. Dell seems to offer this either built in or via a mini PCI card; however they are sending an external card. So is there any performance difference between an internal card and external card? I assume an external card might work better, however I really don’t like that card sticking out the side. The old Lucent card I borrowed to use only has a weak single downstairs. I'm hoping it's just the old card, and my single strength will be better. By router can also support 802.11g wireless, so I guess I might consider an upgrade down the road, although even at less then 11MPS the cards seems plenty fast for surfing, etc... Thanks for everyone’s help; it’s really nice to go up against a company with confidence that your friends advised you with.
Thanks - John
P.S. I have some home networking file/print sharing questions I ask later...