Larry Bratton
01-19-2008, 6:18 PM
I have a CNC router that I have owned about 4 years. The machine is a Wart Hog branded 50x100 servo type. It was manufactured by a company that was purchased by LA Enterprises in Tennessee. They purchased the Wart Hog name and have since redesigned the machines from the originals.
This week, we had a large job that consisted of cutting out 500 plus pieces of mdf material. While cutting along the Y axis of one the Z axis dropped like a rock and the bit went all the way down to collett. This turned out to be a broken wire in the wiring harness connector between the Z axis servo and the drive.
I called LA Enterprises. They were under no obligation whatsoever to assist me. BUT, Jeremy Wess, their sales manager and Allen French, spent what I would guess to be a couple of hours on the phone with me trying to trouble shoot the problem. They shipped me a new Z axis servo and told me if we found the servo wasn't the problem we could return it without penalty.
Point is, that any of you guys looking to buy a machine. You might want to take a look at them. I've spent very little on my machine in the four years I've had it and it's paid for itself several times. Tech support is high on my list and I just wanted to post how much they tried to help when they weren't obligated to me at all.
This week, we had a large job that consisted of cutting out 500 plus pieces of mdf material. While cutting along the Y axis of one the Z axis dropped like a rock and the bit went all the way down to collett. This turned out to be a broken wire in the wiring harness connector between the Z axis servo and the drive.
I called LA Enterprises. They were under no obligation whatsoever to assist me. BUT, Jeremy Wess, their sales manager and Allen French, spent what I would guess to be a couple of hours on the phone with me trying to trouble shoot the problem. They shipped me a new Z axis servo and told me if we found the servo wasn't the problem we could return it without penalty.
Point is, that any of you guys looking to buy a machine. You might want to take a look at them. I've spent very little on my machine in the four years I've had it and it's paid for itself several times. Tech support is high on my list and I just wanted to post how much they tried to help when they weren't obligated to me at all.