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Scott Shepherd
10-23-2007, 11:42 AM
I have a logo that was done in Illustrator by a customer and then saved down to V10 eps file. I can't seem to import it.

Can anyone give me a hand an perhaps open this and save it into a format that I can get into X3 easily?

Any help would be greatly appreciated. It's a 3MP file, so too large to post here. I'd have to email it.
Frank Corker
10-23-2007, 11:47 AM
Steve you can try sending it to me
Doug Griffith
10-23-2007, 11:58 AM
I'll give it a shot if Frank has problems.
Frank Corker
10-23-2007, 12:10 PM
or post it and we'll all have a go
Scott Shepherd
10-23-2007, 12:13 PM
I've just emailed it to you Frank. Thanks to both of you for offering to help.
Brian Robison
10-23-2007, 12:24 PM
What are you importing as?
Scott Shepherd
10-23-2007, 12:27 PM
Tried importing it as "All Formats" as well as "EPS" (which it is). Both give me an error trying to open file.
Brian Robison
10-23-2007, 1:53 PM
If you haven't tried it, try PS PRN EPS Postscript Interpreted.
Scott Shepherd
10-23-2007, 2:04 PM
Yup, tried that. I get a grey box with the filename and Adobe Illustrator V13 in the box.
Steven Smith
10-23-2007, 2:23 PM
I had a problem with importing some Adobe files to X3 until I installed X3's two service packs and the hotfix. Shot in the dark, but something you might try.
Mike Mackenzie
10-23-2007, 3:51 PM
Scott,

If you can't get the file I can help we have illustrator CS2 here as well as all versions of Corel.
Joe Pelonio
10-23-2007, 4:34 PM
That may be the same bug I had last week, had to open it in Corel 12.
George Elston
10-23-2007, 6:08 PM
Yup, tried that. I get a grey box with the filename and Adobe Illustrator V13 in the box.

When you get the gray box, export it as eps or ai from corel, then reopen THAT eps file. A little trick I picked up when I wanted to edit PS fills.
Frank Corker
10-23-2007, 7:21 PM
I have done it and returned it to you by email Steve
Scott Shepherd
10-23-2007, 7:32 PM
Thanks Frank, got it and looks like you were correct, it was saved incorrectly for that type, so it looks like I'll be going back to the person who made it and see if they can produce it in a pdf file straight out of their software.

Thanks for all who have tried to help.

p.s. George, I tried your tip, that didn't work for this one, but I'll remember it next time. Thanks.
Frank Corker
10-23-2007, 8:32 PM
Steve, I've sent you an alternative
Scott Shepherd
10-23-2007, 9:09 PM
Frank, I'm at home now (finally) and I'll check it tomorrow. Doug also sent me something he worked on that looked like it'll work too. So between the help of the two of you, I'm sure I have something I can use.

Thanks!
Doug Griffith
10-25-2007, 9:33 AM
I received the file from Scott, opened it in Illustrator and found an embedded bitmap file sitting on top of a drop shadow consisting of thousands of points. I rasterized the bitmap and shadow into a separate high res TIFF file. I then flattened the remaining parts and saved into a new EPS file. This allowed Scott to easily import the elements into Corel. I'm guessing the problem was the embedded bitmap file. Having worked with tons of supplied files over the years, I'm surprized it wasn't 72 ppi.

Cheers