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View Full Version : Jet customer service--kudos



Warren Clemans
10-04-2007, 2:26 PM
I bought a Jet "shopline" drill press 5 or 6 years ago at Costco. The chuck had a pretty bad runout problem--I would drill into a workpiece and the entire workpiece would oscilate visibly unless it was firmly clamped to the table. I should have taken it right back, but I got lazy and hey, it drilled holes. As my skills have improved, I have become less tolerant of sloppy machines. I finally called Jet the other day. They diagnosed an out-of-true quill and sent me a replacement quill and chuck assembly, no questions asked, for free. It fixed the problem.

This machine had been out of warranty for years. Needless to say, I'm impressed.

Bill Wyko
10-04-2007, 5:03 PM
They just replaced my PM tablesaw for the arbor being out of true and like you, no questions asked. There great.:D