Jake Helmboldt
08-20-2007, 10:07 PM
Has anyone else had horrible service from Wood Magazine? I tried their subscription for a year, never got a special publication that was part of the package, had other billing issues, and I found their magazine sorely inadequate and so I finally cancelled last month.
I never got a refund that their automated cancellation service said I would get, and now they still list my account as active. So I went to cancel again, and it says I did so last month. Well no kiddin'!
They have also reconfigured their customer service contact info and now there appears to be no contact info for customer service (I just found it in the magazine which is about all it was good for). I emailed the editors about this when I cancelled and got zero response. At this point I feel like they just have a little game to keep you on the line like AOL got busted for doing several years ago. ("sure we'll cancel you", only to have another billing cycle show up a couple months later).
Anyone else with crappy service from WOOD?
I never got a refund that their automated cancellation service said I would get, and now they still list my account as active. So I went to cancel again, and it says I did so last month. Well no kiddin'!
They have also reconfigured their customer service contact info and now there appears to be no contact info for customer service (I just found it in the magazine which is about all it was good for). I emailed the editors about this when I cancelled and got zero response. At this point I feel like they just have a little game to keep you on the line like AOL got busted for doing several years ago. ("sure we'll cancel you", only to have another billing cycle show up a couple months later).
Anyone else with crappy service from WOOD?