Scot Ferraro
07-31-2007, 10:42 PM
I am a huge fan of Whiteside Router Bits and a recent experience with their customer service has only added to my satisfaction with this company. I am in the middle of a kitchen remodel. I am making new cabinet doors and the bearing on my stile cutter froze -- luckily I only had a few cuts to make and I was able to finish the stiles. A quick email to Whiteside and the Plant Manager emailed me back and offered to fix the bit for free. I sent it in and yesterday I receive a brand new bit to replace the one with the frozen bearing -- no cost to me.
In my book that counts for some fantastic customer service. Guess which company will get my future router bit purchases :)!
Thanks,
Scot
In my book that counts for some fantastic customer service. Guess which company will get my future router bit purchases :)!
Thanks,
Scot